Frequently Asked Questions

Shipping & Delivery

How long will my order take to arrive?

We aim to dispatch all orders placed before 1pm Monday–Saturday the same day. Orders placed after 1pm or on Sundays will be dispatched the next working day. Once dispatched, UK delivery typically takes 2–3 working days via Royal Mail Tracked.

How much does UK shipping cost?

UK shipping is calculated at checkout based on your order weight and size, starting from £3.00 up to £8.25. And the good news — UK shipping is free on orders over £45! 🎉

Do you ship internationally?

Yes, we do! We ship to a number of countries. Here's a guide to international shipping costs:

European Union: £14.00 – £16.50
USA: £17.00 – £20.00
Canada: £21.00 – £29.00
Australia & New Zealand: £23.50 – £30.50

International delivery times vary by destination. Please note that any customs duties or import taxes are the responsibility of the recipient.

Will I be able to track my order?

Yes! All orders are sent via Royal Mail Tracked, so you'll receive a tracking number once your order has been dispatched.

Returns & Refunds

What is your returns policy?

We want you to love everything you receive from us. If you're not completely happy, you can return your item(s) within 14 days of receiving your order. Items must be returned in their original, unused condition with all tags attached.

Who pays for return postage?

Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit on their way back to us.

How long do refunds take?

Once we've received and inspected your return, refunds are processed within 14 days. You'll receive a confirmation email when your refund has been issued. Please allow a few additional days for your bank to process the payment.

What if my item arrives damaged or incorrect?

Oh no — we're so sorry if that happens! Please get in touch with us as soon as possible at our contact page and we'll make it right straight away.

Sizing & Fit

What sizes do you stock?

Our clothing range includes sizes UK 6–20 for adults, as well as children's sizes and unisex styles. Size availability varies by product — please check the individual product listing for details or contact us — we'll be happy to help!

How do I find my size?

Each product page includes a size guide to help you find the perfect fit. Look for the "Size Chart" button on the product page. If you're ever unsure, don't hesitate to get in touch — we're happy to help!

Do your clothes come up true to size?

Our Fairtrade clothing from brands like Gringo Fairtrade and Lily & Me tends to have a relaxed, bohemian fit. We'd always recommend checking the size guide and, if you're between sizes, sizing up for a more comfortable feel.

Product Care

How do I care for my Fairtrade clothing?

To keep your Fairtrade garments looking beautiful for longer, we recommend:

Washing at 30°C or lower on a gentle cycle
Avoiding tumble drying where possible — air drying is kinder to the fabric and the planet
Ironing on a low heat if needed
Storing folded rather than hung to maintain the shape of relaxed-fit styles

Always check the care label on your specific garment for the manufacturer's guidance.

How do I care for felted wool items?

Our handmade felted wool pieces are delicate and should be treated with care:

Spot clean only with cold water and a tiny amount of gentle wool wash
Do not machine wash or submerge in water
Reshape gently while damp and leave to dry flat, away from direct heat

How do I care for my Himalayan salt products?

Himalayan salt is naturally hygroscopic (it absorbs moisture from the air), so it's important to:

Keep salt lamps and products away from humid environments such as bathrooms or kitchens
Wipe with a dry or very slightly damp cloth — never submerge in water
Leave your salt lamp switched on regularly to help keep it dry and glowing beautifully

How do I use aromatherapy products safely?

Our aromatherapy range is crafted to bring calm and wellbeing into your home. A few tips:

Always follow the usage instructions included with your product
Keep essential oils and blends out of reach of children and pets
Do not apply undiluted essential oils directly to skin
If you have any health concerns or are pregnant, consult a healthcare professional before use

How do I play and care for a hapi drum?

Our hapi drums (also known as tongue drums) are wonderfully intuitive instruments — no musical experience needed! To keep yours in great condition:

Play with the soft mallets provided or use your fingertips
Store in a dry place away from extreme temperatures
Wipe down with a dry cloth after playing to prevent moisture build-up
Avoid dropping or knocking the drum, as this can affect the tuning

Payments & Security

What payment methods do you accept?

We accept all major payment methods for a smooth, secure checkout:

Credit & Debit Cards (via Shopify Payments)
Shop Pay
Apple Pay
Google Pay

Is it safe to shop with you online?

Absolutely. Our store uses SSL encryption and all payments are processed securely through Shopify Payments — one of the most trusted e-commerce payment platforms in the world. We never store your card details.

About Us

Where are you based?

We're a family-run shop based in Newcastle Emlyn, Carmarthenshire, Wales. Our physical store is open Monday to Saturday — pop in and say hello if you're ever in the area! 🏴󠁧󠁢󠁷󠁬󠁳󠁿